Common questions. Straight answers.

Yes. We can deliver a defined recurring process, or part of a function, as a managed service: we manage the work and own the output. To scope it, tell us what the work should produce, your current workload, which tools it involves, who signs off what, and any deadlines. If you would rather direct the day-to-day work yourself, a dedicated team fits that need instead.

Yes, we can work white-label. You own the client relationship, and your client never sees HiredVietnam. Our team never contacts your clients, and confidentiality follows your requirements.

A dedicated team is people recruited for your engagement: you direct their day-to-day work, or we manage it for you. A managed service goes one step further: we manage the work and own the output as well.

Yes. Before you meet anyone, we interview each candidate and shortlist those who meet the standard. You then meet the shortlist on a call that we arrange.

Yes, on Dedicated Offshore Teams and managed services. If someone isn’t working out, we find a replacement while you work with us, within your engagement terms. Finding one typically takes 1–4 weeks, depending on the role.

For a dedicated team or a managed service, people typically start 2–4 weeks after the scope is agreed. The exact timing depends on the role.

Vietnam is UTC+7. Most of the working day is shared with Singapore, and the Vietnam afternoon overlaps the UK morning. See Why Vietnam for details.

Whichever suits the work, your team can keep to your hours, to Vietnam hours, or to an agreed overlap.

Send an enquiry with what you need. We reply by email to arrange a call about scope and the right delivery model.

It depends on the service. On a dedicated team, you direct the day-to-day work yourself or we manage it for you. On a managed service, we manage the work and own the output.

Reporting is agreed with you: we set its format and frequency together, so it follows the way you already work.

Tell us what the work should produce, which tools it involves, who signs off what, and any deadlines.

Before a workflow handles live work, we test it on typical cases, missing information, incorrect inputs and integration failures, then start with a limited pilot under human review. The service scope names who monitors the workflow and who handles exceptions. Messages to customers, published content, commercial commitments, sensitive record changes and anything involving payments need a person’s approval. Any other action that needs your approval is agreed for each workflow during scoping.

Some recurring tasks can be handled through an AI workflow when the inputs, expected outputs and boundaries are clear. We assess the process first and define which steps need human review.

The service scope identifies who monitors the workflow, reviews outputs and handles exceptions. Your team retains the approvals and business decisions specified during scoping.